Urns UK has a 14 day hassle free returns / exchange policy.
In the event that you receive your items but for some reason you decide not to keep it, we will be happy for you to post the items back to us for a refund or exchange if applicable.
In order for the items to be eligible for a return/ exchange and to be accepted by us upon return, we would ask that you ensure that:
The unwanted items are sent back in the same condition and do not mark the packaging.
In the unfortunate event that your product is damaged, please contact us immediately, providing images of the damage. We will then work with you to resolve to your satisfaction.