Account
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
How do we collect information about you?
In any interaction you may have with Urns UK Ltd, we collect information in two possible ways:
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions in order to improve your shopping experience. We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them:
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience on our website may be affected.
In this policy, when we explain the different information we collect about you, we aim to confirm if it is personally identifiable or non-personally identifiable information.
The simplest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Urns UK Ltd, as we collect different information at different points in your user or customer journey. These interaction points include the following:
| Action | Information Collected | Direct Data/System Data | Personally Identifiable Information? |
| Browsing our website | Whether you are logged in to your account whilst visiting our website or not, the cookies and code on our website will track your IP address, your location, the type of device you’re using and the browser you’re using. Cookies will also track the date and time of your visit, the pages of the site you visit and how long you spend on those pages. | System Data | No |
| Registering for an account | To register for an account you need to provide us with your name, your business name, an email address and a password, all of which you directly submit. If you register for an account with us by phone, we may also ask you for a contact telephone number. | Direct Data | Yes |
| Saving an item to your wish list | When you click to add an item to your wish list, the information about the product is recorded so that the item then appears in the Wish list section of your account. | Direct Data | Yes – We generate lists that show us which customers have added an item to their wish list so that we can notify them by email or phone when it is in stock. |
| Logging into your account once registered | When you login, you will need to submit your email address and password. This is so that our systems can log you into the correct account. | Direct Data | Yes |
| Making a purchase (including adding/removing items from your basket) | Adding and removing items from your shopping basket, or updating the quantity of an item in the basket requires a direct button click action by you. Cookies track this so that items remain in your basket as you navigate the website, or so that if you leave the website before checking out the items are still in your basket when you next login. When you proceed to checkout you will need to choose a delivery option. You’ll also need to submit an invoicing address, a delivery address and credit/debit card details depending on your chosen payment method. When you click to submit your order, the information about your order becomes available in the ‘Order History’ and ‘Previously Ordered Items’ sections on the website. | Direct Data | The information gathered when items are added/removed from your basket, and the information about delivery options is not personally identifiable. However payment information and delivery and invoicing information is personally identifiable. That said any card details are processed by our third party payment processors such as Worldpay & Paypal and we do not have access to or store payment card details. If your order is taken over the phone- your card details are input into a virtual terminal provided by the third party payment processor and NOT stored by Urns UK. |
| Contacting Customer Care or a Sales Representative | When you contact Customer Care, they will need to verify that you are the account holder to prevent fraudulent activity. In order for them to verify who you are, they will need to ask you questions related to your account that personally identify you. Information about your query may also be recorded so that we can research into the matter in order to provide a solution. | Direct Data | Yes |
| Contacting us on Social Media | When you contact us on social media. We can view the profile information you have chosen to share. This can be restricted by updating your privacy settings on the platform itself. If you ask us a question about your order, we may ask you for your email address and order number so that we can verify who we are speaking with before revealing any information about the order in question. | Direct Data | Yes |
| Clicking on Urns UK banners and hyperlinks generated from our paid advertising | If you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so, as well as the address of the site you were on when you did so, is Directly Provided Data that we will record. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you. | Direct | No |
A number of uses for specific data is already detailed above. But we often need to use lots of different types of information or data collectively in order for us to be able to provide services to you. These more fundamental purposes include the collective use of your information:
To ensure that our website content is presented effectively for you, making it easier to navigate and complete actions such as adding or removing items from your basket.
To contact you by phone about your order to ensure you’re happy with the products and service received
To create and manage your account, so you can place orders and we can provide you with products and services such as notifying you about the progress of your order and providing customer care should you require it.
To ensure that our customers are genuine and to ensure that we are paid for goods that we dispatch.
To run credit checks, so that we can set up a credit account for you.
For the purpose of generating and sending invoices, and liaising with debt collection services if your account goes into arrears.
Should you choose to supply us with a mobile contact number, this will be supplied to our courier service DPD, who will use this information to send you text updates about your order and its estimated delivery date and time.
To send you updates on our latest products, news and special offers - if you have registered with us or provided us with your email address and opted in to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail, post, telephone or push notifications. If at any time you would prefer not to be contacted by any of these mediums, you can do so by contacting our Customer Care team.
To send important notices about our services such as changes to policies, availability of delivery times, security and any other issues about the functioning of Urns UK Ltd. You will receive service messages even if you have unsubscribed from our mailing list because they usually contain important information about your account, security or the Services which we need to make you aware of. You cannot opt out of service messages for this reason.
To display Urns UK Ltd banners and ads to you when you’re on certain other websites (Remarketing) – we do this using a variety of digital marketing networks and tracking technologies such as pixels, cookies and ad tags.
To gather your feedback via polls, surveys and analysis so that we can improve the services and products we deliver to you.
Your personal information will be treated as private and confidential under all circumstances and your information will not be disclosed to any other parties outside the terms of this privacy policy unless:
Your options and choices when it comes to the data we hold about you and your business.
Once you have completed one of the actions above, we will update your profile to ensure that you don’t receive further marketing emails or communications.
Please note that it may take a few days for all our systems to have update and that you might receive a small number of emails from us while we process your request
To unsubscribe from receiving marketing information by post please let us know by:
If you choose to opt out of receiving marketing materials by post, please note that this may take up to 2 months to process as a campaign may already be underway at the time of you unsubscribing.
We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information.
At Urns UK Ltd we are committed to protecting your personal data, however, there are a number of precautions that you can also take to help us do this. You can keep your account safe by using a strong password that includes characters and numbers as well as letters. We will also encourage you not to use the same password across all or many of your online accounts.
We may review and update this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear by communicating the changes on our website and by contacting you via email to explain them.
This page was last updated on Tuesday 8th May 2018
